UpSource Opening of New Contact Center in New Bedford

by NBEDC Staff
Source:  The NBEDC
UpSource Inc., a high quality call center outsourcer, will officially open its state-of-the art call center at 615 Belleville Avenue in New Bedford, MA on June 12 at 4pm. Working together with The New Bedford Economic Development Council, Mayor Jon Mitchell and the owner of the building, Nashawena Mills Corp.,  UpSource was able to secure a location in the historic mill building in the city’s burgeoning Upper Harbor Development District.  UpSource joins several other expanding companies in the district while three historic mills across the street have either recently been completed or are now in construction and will provide new market rate housing opportunities for the riverfront area of the district valued near $60 million.
UpSource Inc. is a provider of contact center services to the Technology Wireless, Health Care and high end Retail markets.  UpSource has been an  outsource service provider for the past 12 years, with locations in Nova Scotia, Oklahoma and Massachusetts employing more than 400 employees.
“We chose New Bedford as our new location for a number of reasons. The first was a solid work force. The second was the great partnership between the City, the Commonwealth and  businesses in New Bedford. We believe New Bedford has a dynamic future as a center that can support many Massachusetts and national technology companies,” said Michael Ansara, Founder of UpSource Inc.      “We provide technical support services today to organizations delivering Saas solutions, wireless devices and scanners.   We offer an alternative for Massachusetts technology companies to offer high quality support to their customers within the State.,” Ansara said.
“This project represents the best of the old and the new for New Bedford.  We’ve proven that an innovative, environmentally-conscious business can find a fantastic home in historic mill space” said Mayor Jon Mitchell.  “UpSource is a great example of how well-suited the City can be for cutting-edge service companies.”
“We have targeted high-tech back-office as a great strategic fit for New Bedford and UpSource is a great example of how it all comes together,” said Matthew Morrissey, Executive Director of the NBEDC.  “This new location for UpSource, and the new jobs that are being created, happened because the UpSource management team was committed to success in New Bedford.  Our partners in City government helped the permitting and build-out run  as smoothly as possible and the team at New Directions and BCC were on board from day one with critical recruitment and job placement services.”
UpSource, working with New Bedford based JMBA+Architects, was able to preserve the historical architectural design of the mill building, meshing it with a state-of-the-art technology infrastructure.  UpSource deployed a zero-client workstation configuration with VMware virtualization for a dramatic reduction in carbon footprint over traditional technology center configurations. UpSource CTO Charles Miller pointed out “this configuration reduces power consumption and CO2 emissions by up to 85% and reduces hazardous computer material ending up in the landfills through the latest virtualization technologies provided by VMware, Dell and Samsung.” Leveraging the latest in virtualization technology ensures UpSource Inc. maintains its position as a leading socially responsible business and continues to provide best in class services to its clients and customers.
To make the relocation happen, UpSource received critical lending support from the New Bedford Economic Development Council and MassDevelopment to finance the cost of construction and technology for the center. Currently UpSource employs 75 full time people in the center and is optimistic to double that number over the next 2 -3 years.
June 6, 2012 12:00 AM

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